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RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your online purchase, so we offer 11-day returns & exchanges from the delivery date.
- We want you to love what you ordered, but if something isn’t right, let us know. We’ll give you an exchange on that piece in another color, a different size, or an entirely new style.
- You are welcome to return or exchange it back to us within 11 days of receiving it.
- We offer refunds, exchanges, and store credits subject to the following conditions.
PRE-SHIPMENT CANCELLATIONS
Please mail us @ sales@poshaffair.co.in immediately with your order number and request to cancel.
Whatsapp us @ 9999933724
- Order cancellation requests must be received within 24 hours of order placement for a 100% refund back to your used method of payment.
Order cancellation requests made after this period are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch.
If your order cancellation request is approved, you will receive a refund in the form of store credit only.
Please note that READY TO SHIP items (items with a dispatch time of 48 hrs) cannot be canceled once the order is placed.
When you place an order for a Ready To Ship product with us, this item immediately goes into processing as we have to dispatch this item from our warehouse within 48 hours as noted online.
As soon as you place your order, we get to work.
At this point, the picking, customization, and logistics for your order have already begun, hence we request all cancellation requests be reported to us within 24 hours of order placement only.
No worries!
If you need to update something in your shipping/contact information or need to update your measurements,
please mail us @ sales@poshaffair.co.in or you can Whatsapp us +91-9999933724 with your order number and our team will update the required information.
However, please note that if the item in your order has already been stitched and/or dispatched, we will not be able to make any changes. Hence, we would request you inform us as soon as possible.
POST-SHIPMENT RETURN REQUESTS
Please e-mail us at sales@poshaffair.co.in with the order number and reason for return.
Please note that you must provide us a written record of the reason for return within 11 days of receiving your order.
Post receiving your return request, one of our team members will confirm your return request and provide you with the address for return. Please note the following for all returns:
- Merchandise must have all tags.
- All Sale merchandise is “Final Sale” and cannot be returned.
- All custom stitched items cannot be returned and are “Final Sale”
- Face masks are considered accepted and cannot be returned, refunded, or exchanged.
we take strong measures to ensure that our products reach you in the best possible condition, however, if your order reaches you in one of the following conditions.
We will take back the product at our own cost and get the correct product delivered out to you ASAP.
- Received the wrong product: We will take back the wrong product from you and send you the correct item.
- Received an item with a manufacturing defect: We will take back the defective item from you and send you a new product.
- Received an item with measurements that differ from my provided measurements: We will take back the product from you and inspect the item for any measurement issues.
If indeed there is a measurement issue from our end, we will alter the product or send you a new product.
If upon inspection it is found that there is indeed no measurement issue from our end, we will happily alter your garments free of cost and send them back to you.
However, you will be billed for the return label and for return shipping charges to ship the product back to you.
4. Received an item and it doesn’t fit because I measured wrong: No worries. You can ship the item to us and we will alter the product free of cost and send it back to you. However, you will be billed for return shipping charges to ship the product back to you
Please send a message or mail us as soon as you receive the product [ Contact us ]
Our team will need to first verify these issues, so we request you to e-mail images of the error alongside your order number to sales@poshaffair.co.in.
Our team will work to rectify any issues ASAP for you.
REFUNDS & PROCESSING
- Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. debit card, Paytm) will incur a handling & processing fee of 10% of your total purchase price to be deducted from the amount to be refunded to you.
- You, the customer, will be liable for all return shipping costs/customs charges which may be incurred in the return of the package back to us.
- A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier.
- Original shipping charges are non-refundable. In the event of a ‘Free Shipping promotion’, standard shipping charges paid from our end will be deducted from the refund amount back to you.
Do NOT return any item(s) without prior confirmation from a member of our team.
If your return has not been approved.
FOR RETURN OR EXCHANGE KINDLY RETURN THE PRODUCT TO THE BELOW ADDRESS.
POSH AFFAIR ( LOVELY LIBAS – tailors & drapers )
8 F – KAMLA NAGAR MAIN MARKET
GROUND & FIRST FLOOR
NEW DELHI 110007
+91-9999933724