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FAQ ( FREQUENTLY ASKED QUESTIONS )
You can register by visiting the Log In section.
All you need to do is enter your mobile number and email ID; a verification link will be sent on your email ID, please click on it to authenticate your account.
You can also log in with your Facebook or Google account.
By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.
- Get exclusive offers & pre-launch information.
- Apply discount coupons & cash back
- Faster Checkout
Follow these instructions if you face an issue logging in:
- Check your login details. Your username is the e-mail address you used for registration.
- Ensure that your web browser accepts cookies.
- If you have forgotten your password, reset your password using the ‘Forgot your password’ link on the sign-in page.
- In case the system is undergoing maintenance, please try logging in again after 30 minutes.
- View & Track past orders
- Utilize a Wish list to manage your desired purchases
- Get updates & best style recommendations
We’re sorry to see you leave. However, you can opt-out of our services by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.
SHIPPING & RETURN
If you want to return/replace a product on Poshaffair.co.in, please call us on
+ 91-9999933724 (Tuesday to Sunday, 011:30 till 8:30) or drop us an email at Sales@poshaffaor.co.in or Lovelylibas0199@gmail.com
If you wish to cancel your order before dispatch, kindly give us a call or drop us an email, your order cancellation request will be fulfilled in the next 24 hours of time.
(If not dispatched) CONTACT US
The refund will be credited either in the form of E-vouchers and or an NEFT transfer to your bank account.
For an NEFT transfer we would require the following details:
- Bank Name
- Account Holder Name
- Bank Account Number
- Branch Address
- IFSC Code
We take anywhere between 8-12 working days to complete your refund request.
For all pre-paid orders, the refund amount will be credited to the same account from where the payment was made.
For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on poshaffair.co.in online or at our nearest retail store.
It can be in the form of an NEFT transfer to your bank account.
We take utmost care to ensure customer satisfaction.
Unfortunately, if you receive the wrong product please raise a replacement request within 7 days of the product delivered.
We regret the inconvenience caused due to order cancellation.
Your order may have been canceled due to any of the following reasons:
- If the product is out of stock or is discontinued.
- Inaccuracies or errors in pricing information.
- Payment issue.
A refund is offered only on merchandise sold at maximum retail price, without any discount.
Merchandise bought at a discount of less than 25% is eligible for exchange or store credit.
Merchandise sold at a discount of 25% or more is considered as the final sale and hence is not eligible for refund or exchange.
Merchandise bought at a discount of less than 25% is eligible for exchange or store credit.
Merchandise sold at a discount of 25% or more is considered as the final sale and hence is not eligible for refund or exchange.
In special cases, a refund is provided irrespective of the type of purchase when:
- The order is canceled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 8-12 working days.
ORDER & DELIVERIES
Modification can only possible before the order is at the “Pending” stage.
Currently, this feature is not available.
You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders.
However, if for some reason you are not satisfied with the product you can initiate a replacement without any hassle by contacting our customer care team.
Posh affair gives you the option to replace the products bought on poshaffair.co.in within 11 days of the receipt of the order.
You can replace the product if you are not satisfied:
- With the quality of the product
- With the fitting of the product
- Or if you receive a defective product
NOTE: All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.
If any alteration is required in the delivered product, kindly visit your nearest store and it will be done without any extra charges.
You need to carry original invoice, received with product.
We regret the inconvenience caused.
Please visit our Contact us page available on the website with your transaction details and we will look into it immediately.
If your money has not reached us, it will surely be refunded back to your account.
You can start tracking your order as soon as it has been shipped out.
An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real-time!
PAYMENTS
We accept all Credit/Debit cards and Internet banking services of all major banks.
We also accept wallet payments like – Google Pay / Paytm / Phone Pay / Online Bank Transfer / Check Payment / Payu Money
Please contact our Customer Care Team to know more.
+91-9999933724 /+91-7011278960
Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later.
In case the problem persists, please contact our Customer Care Team and they will help you complete your order.
If the amount was deducted before the order was completed, please contact your bank for transaction reversal.
Send us a message and we will happy to help you out.
Whatsapp us @ +91-9999933724
Please abort the transaction and inform our Customer Care Team immediately.
You may also want to contact your bank and reassure the safety of your account.
We do not store/retain any of your credit card information.
If you suspect that your information has been compromised, please get in touch with your bank immediately.
CUSTOMER CARE
Our Customer Care Team is always happy to help.
Call or WhatsApp us on +91 9999933724 (Tuesday to Sunday – 11 AM to 8:30 PM IST)
Except for all national holidays
or email us at customercare.poshaffair@gmail.com / lovelylibas0199@gmail.com
Our Customer Care Team will get in touch with you within 24 hours to help you resolve your query.